Dar es Salaam. The Bank of Tanzania (BoT) has revealed that it has so far settled 268,325 complaints out of 274,044 barely two years since the establishment of the resolution desk.
The resolution desk was established in 2015 and according to the BoT deputy governor, financial stability and deepening, Dr Bernard Kibesse most complaints are related to ATMs.
Dr Kibesse made the revelation during a seminar on complaints resolution mechanism.
He disclosed that the desk was established to resolve complaints whose monetary value does not exceed Sh15 million.
"For a complaint to be eligible, it must not have been subject of legal proceedings," he stressed.
He said the desk is headquartered in Dar es Salaam, but upcountry customers can submit their complaints through BoT branches, which include Dodoma, Zanzibar, Arusha, Mbeya and Mwanza.
Dr Kabesse said they have been receiving numerous complaints mostly related to ATM conflicts relayed to unlawful debit entries transactions.
"A total of 5,325 complaints remain pending, some of them are for further review," he said.
He noted that the operations of the desk has provided public education and risen awareness on financial products and their related rights and obligations.
The BoT official further explained that a sound financial system is a central pillar for a thriving economy especially if customers receive standard and quality services.