Bright Technical Systems and General Supplies Limited operating as business name and sole proprietor from 1998 and operated as a limited liability company incorporated under the provisions of the Companies’ Ordinance, Cap. 212, since 03rd February 2004 under certificate of Incorporation No. 48041.
Our head office is located at Ilala -Shariff Shamba, Plot No.63, directly opposite GALLAPO MAASAI CLUB, Dar Es Salaam. Also, we have branches in Dodoma, Mwanza, Mtwara, Arusha and Mbeya as well as small centers with standby Technicians in Iringa, Songea, Moshi, Tanga and Zanzibar.
Our core business is HVAC/R – Heating, Ventilation, Air-conditioning and Refrigeration. This includes Supply, Installation, Repairs, Services and Maintenance works. Also, we are doing plumbing works, Electrical works, carpentry, spray paint-ing, masonry works and General Supplies.
How does Bright respond to the current HVAC/R market competition?
At Bright Technical Systems and General Supplies Limited we respond the com-petition in the marketplace by providing quality and timely service. We deeply care about the time and value our customers and that’s why in our business we do not advertise ourselves but our customers act as our reference point, E.g. We have been working with Government Ministries, Government Institutions, Academic Institutions, Banks, International Organizations (UN’s) and Individual companies since the establishment of the company to date.
We provide quality services that meet the needs of our customers. We have also been providing awareness to our customers about the use of various services which adds values to our customers.
The role of small and medium enterprises like BTSGSL in achieving Tanzania’s economic goals
Small and medium enterprises have an important role in bringing the desired economic revolution and in particular the drive towards the industrial economy. The situation has improved in comparison with previous years due to the efforts of President John Magufuli in an effort to turn around the country’s fortunes. The challenge is that, these medium companies are not recognized neither do they get direct support from the government, yet they continue to employ Tanzanian people in large number and pay levies and taxes to the government.
How many times have you participated in the Top 100 survey?
It is the first time we are participating in the Top 100 survey.
What pushed your buttons to decide taking part in this thrilling experience?
Commercial competition was the main reason.
What was your experience at the Top 100 Mid-sized companies’ survey in this year?
It was great because we learnt a lot and became aware of the current market situation.
What was the most beautiful feature you came across in 2019 Top 100 edition?
Seminars and awareness on how to grow the business.
How has this experience helped to shape your company?
We have gained insights on how to expand business and maintain human resources.
You were positioned at number 56 in this year’s survey, what does this should translate into?
We were surprised and this means we have grown to a certain degree although we need to accelerate to the top 10 in the near future.
What was the secret behind your success in this year’s edition?
There is no secret to our success; We work hard as a team with professionalism and integrity, accountability, ensuring that we provide the best possible service to our customers in a timely delivery and maintain customer focus to satisfy our customers no matter what happen.
Name one feature that would keep you going back at survey?
Involvement of senior business staff at Conferences and their informative speeches.
Any lessons that you have learnt from the survey?
We have learned a lot how to do business using mod-ern methods and take care of human resources.
What would you like to improve if you were given a chance to organize the event?
Encourage more companies in different industries to become involved in making the research more reliable.
Where do you see yourself after clinching to 56?
We need to get up and double our pace the way we do now.
What challenges you are facing?
The biggest challenge is the shortage of professionals in the various technical fields in the country. Our country has a shortage of technical professionals, this is due to our educational systems that do not prepare students to become a technician by giving him practical education more than theory. In order for us to get a strong enough professional work we must as a nation put more efforts on providing practical education.
Most developed countries in the world, for example China, have invested in practical education to produce professionals who go to the field to carry out responsibilities and not paper-based scholars who stays in the offices.
This is the biggest challenge that we face in implementing our day to day activities. For example, you may find some-one who has graduated from the University, but even if you tell him to open AC and do repairs he cannot.
Another challenge is the number of taxes and levies. This has been a major challenge that holds us back. We urge the government to look at this small and medium-sized companies on the number of taxes, Levis etc.