Bolt boosts driver feedback with compliments feature in Tanzania
Dar es Salaam. Bolt, one of the leading ride-hailing app in Africa, has taken its commitment to driver-rider interaction to the next level with the launch of its new "Driver Compliments" feature in Tanzania.
This innovative addition to the app goes beyond the usual star rating system, allowing riders to express specific, positive feedback about their drivers.
Gone are the days of a simple thumbs up or down. Driver Compliments empowers riders to delve deeper, highlighting aspects of the ride that truly impressed them.
Whether it's praising exceptional driving skills, friendly communication, or an overall positive experience, riders can now directly share their appreciation with their drivers.
This detailed feedback loop isn't just a feel-good exercise. Bolt sees it as a powerful tool for driver improvement and enhanced rider experience.
Drivers receive anonymous compliments through the app, allowing them to understand their strengths and areas for potential growth. This personalized feedback can help them tailor their services to better meet rider expectations.
To encourage open and honest feedback, Bolt prioritizes privacy and respect. Compliments are visible only to the relevant driver, and a built-in profanity filter ensures a safe and constructive environment. Additionally, feedback is anonymous and shared with a delay, further protecting both riders and drivers.
Munira Ruhwanya, Operations Manager for Bolt Tanzania, emphasizes the importance of this new feature.
"We understand that a star rating alone doesn't tell the whole story," she says. "Driver Compliments give riders a chance to express their appreciation and motivate our drivers to strive for even greater excellence."
The launch of Driver Compliments is a significant step towards a more nuanced and personalized Bolt experience in Tanzania.
By empowering riders to voice their positive experiences, Bolt hopes to create a more rewarding environment for both drivers and riders, ultimately leading to a better ride-hailing experience for everyone.
