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Tigo launches modern call centre to improve services

What you need to know:

  • The facility, located at Block No. 395 Ursino in Dar es Salaam, is supported by PCCI Group — a market leader in customer experience and operations outsourcing.
  • Tigo managing director Diego Gutierrez said yesterday that the new facility is fitted with the state-of-the-art technology to protect customers’ information and identity.

Dar es Salaam. Tigo Tanzania yesterday opened its new call centre to offer customers world-class services.

The facility, located at Block No. 395 Ursino in Dar es Salaam, is supported by PCCI Group — a market leader in customer experience and operations outsourcing.

Tigo managing director Diego Gutierrez said yesterday that the new facility is fitted with the state-of-the-art technology to protect customers’ information and identity.

Also Read

PCCI operates in 20 locations across the globe with 7,000 employees who will support Tigo’s facility in providing a unique, personalised and harmonised customer experience platform.

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