Can you eat your own dog food? Share the customer’s experience

  • Customer and employee experiences are feelings, not spreadsheets. You will never understand those feelings if you don’t undertake the same journeys yourself. PHOTO | FILE

By  Sunny Bindra

A management consultant, writer and teacher based in Nairobi.

Also Read

Latest

  1. NCBA calls for digital shift to widen SME access to finance

  2. Yas supports maternity services at Same hospital

  3. Tanzania seeks Korean investments to accelerate industrialisation growth

  4. Rehab Health chief calls for rehabilitation to be made essential health service

  5. Rubio announces US visa curbs for some foreign nationals from South Africa

  6. Prof Mkumbo: Focus on results, not paperwork

In the headlines

View All