Erolink winning the hearts and minds of customers with quality services
As the year draws to an end, one services company based at Victoria in Kinondoni municipality of Dar es Salaam is winning the hearts and minds of CEOs, Managing Directors, and Board Chairmen of leading global companies.
“EROLINK Limited is a leading Human Resources Consultancy (Provision and Management) and Contact Centre Outsourcing Specialist (BPO) in Tanzania with more than 19 years of experience. We offer professional and selective services to our clients and employees, and take pride in outsourcing the best talents and premium stars locally and internationally to suit your business needs,” said General Manager Maximillian Tumaini.
Tumaini, as his name portends, is leading a motivated team of between 500 and 1,000 employees qualified in various disciplines to meet the company’s varied team of clients. As a result of the competence of staff and management, EROLINK has become a leading exclusive Human Resource Consultant, and contact center operator in multi-professional areas to various local and foreign organizations.
“We continually strive to conduct our business in a professional and ethical manner with open and honest communication, to ensure world-class service delivery. To be the best, dynamic and innovative customer experience and process management company and hence create significant value for our customers, employees, partners, shareholders, and the communities we operate in,” he said.
The company’s team of staff is experienced in the upgrading and automation of business processes and learns quickly to understand and handle the unique aspects of each client’s business processes such that EROLINK provides an immediate positive contribution to the development of its client’s system and services.
As a result, Mr.Tumaini said the leading consultancy company will help clients to lower operational costs; boost productivity through increased focus on strategy and key competencies while allowing them to access niche skills and resources hence increasing flexibility to meet changing business and commercial conditions.
In the provision of human resource services, Tumaini says, “We ensure that required and adequate production capacity is available by aligning human resources activities with the overall goals of the client’s company. Ranging from a full recruitment process, in accordance with International Standard Recruitment Process (ISRP), we add value to activities and provide the best skills to companies in various sectors (Telecom, Energy, Entertainment, Construction, banking, public sector, NGOs.”
Under Human Resources Services, the company categorizes the following: Payroll Management: Payroll Management guarantees to save time by reducing the hours spent producing payroll information and preparing payroll registers, and quarterly, and year-to-date payroll reports. Reduced cost-to-company costs, among others.
“Human Capital Planning is also our area of focus with the human capital management review process which provides a systematic assessment of an organization’s structure. Staff Outsourcing & Outsourcing benefits: This will assist your organization in time management needs, allowing you to conduct your core business in a selective and productive work environment,” he added while stressing that through its recruitment services, EROLINK has enabled to provide clients with committed and highly skilled job applicants for positions to be filled.
Its inbound customer service provides modern Omni channel technologies, people, processes, and infrastructures that build value across every customer interaction, on all channels. “Erolink is leading the way in combining human efforts with technology to deliver customer delight in all interactions and on all channels. KPI’s Deliverance among others inclue3; Service Level Agreement, Answer Rate, Average Handling Time,” he added.
In outbound contact center service(s), EROLINK delivers Customer Acquisition (Tele-sales). As a leading Contact Centre Services provider, Erolink specializes in maximizing the sales potential of service calls by focusing on and prioritizing customer needs. Collections.
“We help organizations in diminishing revenue loss while maintaining high compliance standards and compelling customer experience across platforms. Retention also enables companies to retain their customers and earn customer loyalty,” the General Manager stressed.
As a result of the best services, EROLINK’s list of customers includes Coca-Cola Kwanza, MultiChoice, Tanzania Cigarettes Plc, Tanesco, Exim Bank, Mantrac, and National Bank Commerce Limited. “Our qualified team of personnel supports us in providing state-of-the-art services to our clients,” he noted.
