Saudia Private takes flight with cutting-edge digital transformation strategy

Dubai. Saudia Private has unveiled a comprehensive digital transformation strategy designed to revolutionize the customer experience and drive operational excellence.

Unveiled at the Dubai Airshow 2023, the ambitious strategy includes a range of innovative solutions, including the soft launch of Robotic Process Automation (RPA).

This technology automates routine tasks, freeing up employees to focus on higher-value activities and enhancing efficiency. In turn, this results in a smoother and more streamlined experience for customers.

Further enhancing user experience, Saudia Private has launched a dynamic new website equipped with AI-powered chatbots that can answer customer queries and provide immediate assistance.

 The website also offers a range of online features, such as quote requests and a cost estimator, making it easier for customers to book flights and manage their travel needs.

Members can also benefit from an exclusive mobile application designed to provide a seamless and convenient experience on the go.

To revolutionize the way aviation services are managed, Saudia Private has introduced SPAero.link, a one-stop-shop B2B flight management platform. This innovative platform enhances efficiency and convenience for businesses, allowing them to manage their flight logistics with greater ease and flexibility.

"Innovation is critical in positioning Saudia Private as a leader in the aviation industry and a key driver of the Kingdom's Vision 2030," said Dr. Fahad Aljarboa, CEO of Saudia Private. "Our digital transformation program is highly ambitious, and we are committed to becoming an international benchmark for technical advancements.

"Incorporating RPA aligns perfectly with our broader goals and allows us to manage complex events with unparalleled efficiency. Additionally, with a revamped website, a cutting-edge mobile application, and comprehensive B2B solutions, Saudia Private continues to lead the way in exceptional service and operational flexibility," he added.

Saudia Private's digital transformation strategy marks a significant step forward for the company, positioning it at the forefront of innovation within the aviation industry.