Dar es Salaam. Concerns are growing regarding the safety and privacy of customers at mobile money agent outlets in Dar es Salaam, where transactions involving large cash sums often occur in plain sight.
Experts have called for agents to receive training in basic security skills when offering financial services, particularly in handling customer transactions. This training should emphasise the importance of not requesting a customer’s personal identification number (PIN) and ensuring that services are provided in a private and secure environment.
