Tanzanians entitled to Sh100,000 compensation if water supply is cut on weekends or public holidays, Ewura confirms

Many Tanzanian water consumers remain unaware that they are legally entitled to compensation if their water supply is disconnected during weekends or public holidays.

According to the Customer Service Charter and regulations enforced by the Energy and Water Utilities Regulatory Authority (Ewura), any water provider that interrupts a customer’s service on such days must pay Sh100,000.