StanChart strengthens client partnerships through ‘Ops to Ops’ forum

Dar es Salaam. Standard Chartered Bank Tanzania has reaffirmed its commitment to strengthening client relationships through its signature Ops to Ops (O2O) forum, an interactive platform that brings together the Bank’s operations teams and clients’ operations staff to enhance collaboration, efficiency, and service delivery.

The event, held in Dar es Salaam on August 15, 2025, was attended by representatives from Global Subsidiaries, Local Corporates, and Financial Institutions.

It provided a space for open dialogue on process improvements, client education, and innovative product ideas.

At the heart of O2O is what the Bank describes as “the engine room” of both organisations—the operational teams responsible for processing transactions daily. By engaging these teams directly, the Bank seeks to strengthen trust, encourage co-creation, and ensure clients receive seamless services.

A key highlight of the forum was a cyber security awareness session led by Matthew Guy Bottomley, Director of Client Threat Intelligence & Engagement at Standard Chartered UK. The session emphasised the importance of vigilance in an increasingly digital financial landscape.

“Cyber security starts with awareness. By engaging directly with operations teams, we help our clients stay safe, informed, and ready for the challenges of a digital world,” said Bottomley.

The forum also recognised outstanding individuals and teams whose contributions have set benchmarks in client service.

Speaking during the event, George Binde, Chief Financial Officer at Standard Chartered Tanzania, underscored the value of the O2O platform in driving client-centric solutions.

“O2O is about listening to the people who make things happen every day. It’s where we build trust, spark ideas, and create solutions that truly work for our clients,” Binde said.

Through initiatives such as O2O, Standard Chartered continues to position itself as a partner of choice, investing in client relationships not only at the executive level but also at the operational core where service delivery is most critical.